Privacy policy

Privacy Policy

Last Updated: October 27, 2026

At Inessera, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how personal data may be collected, used, processed, stored, and protected when you visit, interact with, or make purchases through our website.

This Privacy Policy applies to personal information collected through https://www.inessera.net/.

Who We Are

Inessera is the trading name used for this independently operated online retail store, which is operated by an individual seller in Germany. The individual seller operating under the trading name Inessera is responsible for the processing of personal data described in this Privacy Policy as the data controller, where applicable. Inessera is a trading name, not a separately incorporated entity.

For questions about how your personal data is handled, or to exercise applicable data protection rights, please contact the seller operating under the trading name Inessera using the contact details below. These contact details are provided for direct communication with the operator of the store.

Website
https://www.inessera.net/

Email
hello@inessera.net

Phone
+49 89-7879-6607

Business Address
WESTENDSTR. 170, MÜNCHEN, 80686, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Europe/Berlin
Saturday – Sunday: Closed

For requests concerning your personal data, including access, correction, deletion or objection where applicable, email hello@inessera.net. We may need to verify the requestor’s identity before disclosing or changing personal information. Where applicable, you may also complain to a competent data protection supervisory authority.

Information We Collect

We may collect personal information that you provide when you:

  • Place an order through our website
  • Create an account or provide customer information
  • Contact our customer support team
  • Subscribe to marketing communications where available
  • Submit information through website forms or other interactions

The types of personal information we may collect include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment-related information processed through payment service providers

Payment-related information is handled through the payment services made available at checkout. The information requested and processed may depend on the payment method selected and the relevant payment service provider. Please do not send complete payment card numbers, CVV codes, or other sensitive payment authentication information to us by email or through customer support messages.

We may also receive or collect technical information when you visit our website, depending on the website features and technologies in use. This may include:

  • IP address
  • Browser type and device information
  • Pages visited and website interaction data
  • Cookie or similar technology information, where enabled
  • Website usage information

How We Use Your Information

Personal information may be used for the following purposes, where applicable:

  • Processing, fulfilling, and delivering customer orders
  • Sending order confirmations, shipping updates, and service notifications
  • Providing customer support and responding to inquiries
  • Processing payments and verifying transactions
  • Preventing fraud, unauthorized activities, and security risks
  • Operating, maintaining, and improving our website and services
  • Sending marketing communications where permitted and, where required, where you have provided consent
  • Complying with legal, accounting, tax, and regulatory obligations

Legal Basis for Processing Personal Data

Where the General Data Protection Regulation (GDPR) applies, personal data is processed only where an applicable legal basis exists. Depending on the purpose and circumstances, this may include:

  • Performance of a contract, including processing and fulfilling customer orders
  • Compliance with legal obligations
  • Legitimate interests, where those interests are not overridden by your rights and freedoms, including appropriate website security and fraud prevention
  • Your consent where consent is required, including for certain marketing communications, cookies, or similar technologies

Sharing Your Information

We may disclose personal information to service providers where this is necessary to operate the online store and provide services to customers. Depending on the services actually used for a transaction or website function, these providers may include:

  • E-commerce platform and website hosting providers
  • Payment processing providers
  • Shipping, delivery, and fulfillment providers
  • Email and customer communication providers
  • Analytics, advertising, or website technology providers, where used and permitted

Service providers may process information in accordance with their own privacy terms and applicable data protection obligations. The particular providers and technologies involved depend on the services used to provide the relevant functions.

We may also disclose personal information where required by law, legal proceedings, government requests, or where reasonably necessary to establish, exercise, or defend legal claims and protect security.

Where analytics or advertising services are used, relevant website interaction information may be shared with those service providers, subject to applicable legal requirements and visitor choices.

International Data Transfers

Some service providers involved in operating an online store may process personal information in countries outside the country where you live, including outside the European Economic Area (EEA). Whether a transfer occurs depends on the providers and services used.

Where personal data is transferred outside the EEA and data protection law requires a transfer mechanism or safeguards, the transfer must be made in accordance with the applicable legal requirements. Applicable transfer arrangements depend on the recipients and locations involved.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion where applicable
  • The right to restrict or object to certain processing activities
  • The right to request data portability where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with a competent data protection supervisory authority

These rights are subject to applicable legal conditions and exceptions. To exercise a privacy right or submit a privacy request, please contact us at hello@inessera.net. We may need to verify your identity before responding.

Cookies and Similar Technologies

Our website uses technologies needed for website and checkout functionality and may use additional cookies or similar technologies for preferences, analytics, or advertising if actually enabled. We seek consent for non-essential technologies where required by applicable law.

These technologies may serve purposes such as:

  • Essential website operation and checkout functionality
  • Remembering customer or visitor preferences
  • Analytics and performance measurement, where enabled
  • Marketing or campaign measurement, where enabled and permitted

The cookies and similar technologies actually used depend on the website configuration and services enabled. Where consent is legally required for non-essential cookies or similar technologies, such technologies should be used only with valid consent. You can use any cookie preference controls displayed on the website or contact us to ask about applicable privacy choices.

Data Security

Reasonable technical and organizational measures are used to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary for the purposes described in this Privacy Policy, taking into account the nature of the information, the relevant service, and applicable legal requirements.

Order, transaction, tax, accounting, and other records may need to be retained for periods required by applicable law. Other information may be retained for the period needed to respond to inquiries, maintain customer records, provide services, resolve disputes, or establish and defend legal claims. When information is no longer required, reasonable steps will be taken to delete or anonymize it where appropriate.

Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

Rules concerning children's personal data and parental or guardian consent may vary depending on the applicable jurisdiction and the service involved. If you believe that a child has provided personal information to us in circumstances that require action, please contact us so that we can review the request and take appropriate steps under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us:

Inessera

Email
hello@inessera.net

Phone
+49 89-7879-6607

Business Address
WESTENDSTR. 170, MÜNCHEN, 80686, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Europe/Berlin
Saturday – Sunday: Closed