Shipping policy

Shipping Policy

Last Updated: October 27, 2026

Thank you for shopping with Inessera.

This Shipping Policy explains how Inessera processes, ships, tracks, and delivers orders placed through https://www.inessera.net/. It provides important information regarding order processing times, delivery estimates, shipping costs, tracking, cancellations, and other delivery-related matters.

Order Cut-Off Time

Our order cut-off time is 6:00 PM (18:00) Europe/Berlin time. Orders placed after 6:00 PM Europe/Berlin time will enter the processing queue on the next business day. Orders placed on Saturdays, Sundays, or German public holidays will also enter the processing queue on the next business day.

The cut-off time determines when an order enters the processing schedule. It does not mean that an order placed before 6:00 PM is guaranteed to be shipped on the same day.

Order Handling Time

Orders are generally handled within 1–3 business days after successful payment authorization and order confirmation. Handling time is the period before the parcel is handed to the carrier and is separate from the transit time described below.

Business Days for Order Handling
Monday – Friday, excluding German public holidays.

During periods of high demand, promotional campaigns, holidays, or unexpected operational circumstances, handling may take longer. If a significant delay affects your order, Inessera will provide reasonable notice where appropriate.

Shipping Destinations

Inessera ships to the countries and regions available for selection at checkout. Shipping availability may depend on your delivery address, product availability, and the shipping options displayed during checkout. Please confirm that your destination is available before completing your order.

Transit Time

After the parcel has been handed to the carrier, standard transit generally takes 6–9 business days. This transit estimate is separate from the 1–3 business day handling time and begins after carrier handover, not when the order is first placed.

For the purpose of this published estimate, transit business days are counted Monday through Friday, excluding German public holidays. This is the calculation convention used for the 6–9 business day estimate; it does not mean that every carrier or destination follows the same holiday calendar. Carriers may operate on different schedules and may observe public holidays in the destination country. These factors can extend the actual calendar time required for delivery. Weekend or public-holiday delivery is not promised. The carrier's tracking information may provide the most current shipment-specific updates.

The published 6–9 business day transit period is a general estimate for standard shipping to destinations that are available at checkout. It is not a verified country-by-country delivery guarantee, and it should not be understood as confirmation that every destination has identical carrier schedules or transit performance. Any destination-specific estimate presented at checkout or in shipment communications should be reviewed for the relevant order. If you need information about delivery to a particular destination, please contact us before ordering.

Estimated Total Delivery Time

Combining order handling of 1–3 business days and estimated transit of 6–9 business days, the general estimated total is 7–12 business days, counted from when the order enters the processing queue through estimated delivery. Orders placed after the cut-off time, on weekends, or on German public holidays enter the queue on the next business day, so the time between placing an order and receiving it may be longer. Actual carrier schedules, destination holidays, customs and other delays may also affect delivery.

The 6–9 business day transit estimate is not a guaranteed delivery date. Actual delivery times may vary due to carrier operations, destination, weather conditions, public holidays, transportation delays, customs procedures where applicable, or other circumstances beyond Inessera's reasonable control.

Shipping Costs

Inessera currently offers free standard shipping to all destinations to which we ship. No standard shipping fee is charged for an order placed for an available shipping destination.

Any applicable taxes, customs duties, or import charges, where required, are separate from the standard shipping fee and will be presented or handled as required by applicable law and the checkout process. We do not describe standard shipping as free if a standard shipping charge is displayed for the order.

Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact Inessera as soon as possible. We will make reasonable efforts to assist with corrections before the order is dispatched.

Once an order has been shipped, address changes may no longer be possible. If delivery issues occur due to incorrect or incomplete information provided by the customer, any available options and any potential reshipment costs will be discussed with the customer before a reshipment is arranged. No additional charge will be treated as automatic.

Order Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact Inessera as soon as possible. We will make reasonable efforts to process cancellation requests before dispatch.

Once an order has been shipped, cancellation requests will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available. You may use the tracking details provided to monitor shipment progress through the relevant carrier's tracking system.

Delivery Delays

Although Inessera makes reasonable efforts to support timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

Such circumstances may include carrier delays, severe weather, transportation interruptions, public holidays, technical issues, strikes, customs procedures where applicable, or government-related actions.

Inessera will provide reasonable assistance and cooperate with customers and shipping providers to help resolve delivery-related issues.

Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, or possible delivery locations.

You may also contact the shipping carrier for additional information or to request an investigation.

Inessera will review the circumstances and provide reasonable assistance based on available tracking information, carrier investigation results, applicable laws, and consumer protection requirements.

Damaged Items During Delivery

If your order arrives damaged, please contact Inessera within 7 calendar days after delivery where possible so that we can review the issue promptly. Please provide photographs of the damaged item and the external packaging to help us evaluate the issue.

This reporting request is intended to help us investigate delivery damage and does not limit or shorten any statutory rights or remedies available under applicable law.

After reviewing the information, Inessera will work with you to determine an appropriate resolution. Where the issue is attributable to Inessera or the supplied item, Inessera will cover the applicable return shipping cost.

Undeliverable and Returned Packages

If a package cannot be delivered and is returned to the sender by the carrier, we will contact you regarding available options.

If a package is returned due to incorrect address information, refusal of delivery, or failure to collect the package where applicable, any proposed reshipment costs will be explained before a reshipment is arranged. Refunds, replacements, or reshipment arrangements will be handled according to our Return & Refund Policy and applicable consumer protection laws.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable laws, including rights provided under European consumer protection legislation.

Contact Us

For shipping-related questions, please contact us:

Inessera
Email
hello@inessera.net

Phone
+49 89-7879-6607

Business Address
WESTENDSTR. 170, MÜNCHEN, 80686, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Europe/Berlin
Saturday – Sunday: Closed