Terms of service
Terms of Service
Last Updated: October 27, 2026
Welcome to Inessera.
These Terms of Service govern your access to and use of the Inessera website, products, and services. By accessing our website, browsing products, creating an account, or placing an order, you agree to these Terms and the policies referenced on our website.
These Terms apply to all visitors, customers, and users who access or use https://www.inessera.net/.
If you do not agree with these Terms, please discontinue use of our website.
Store Information
Inessera is the trading name of an individual seller based in Germany, operating an online retail store offering sports and outdoor headwear, including performance baseball caps, running hats, golf hats, trucker hats, sun visors, and winter beanies. Inessera is not a separately incorporated legal entity; the individual seller operating under this trading name is the store operator. The seller’s full legal name has not been provided in the information available for this revision and is therefore not stated in these Terms.
Website
https://www.inessera.net/
Email
hello@inessera.net
Phone
+49 89-7879-6607
Business Address
WESTENDSTR. 170, MÜNCHEN, 80686, Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Europe/Berlin
Saturday – Sunday: Closed
Electronic Communications
By using our website, you agree that Inessera may communicate with you electronically regarding orders, account information, customer support requests, shipping updates, and other service-related matters.
Marketing communications will only be sent where permitted by applicable laws or where you have provided appropriate consent. You may unsubscribe from promotional communications at any time using the method provided in the communication, where available.
Account Responsibility
If you create an account with Inessera, you are responsible for maintaining the confidentiality of your account information and ensuring that the information provided is accurate and current.
You agree to notify Inessera promptly if you become aware of unauthorized access or security concerns relating to your account.
Product Information
We make reasonable efforts to ensure that product descriptions, images, sizing information, pricing, and availability displayed on our website are accurate and up to date.
However, minor variations may occur due to differences in device displays, screen settings, manufacturing processes, or other circumstances beyond our reasonable control.
Inessera reserves the right to correct errors, update product information, modify product details, or adjust availability when necessary. Such changes do not affect rights relating to orders that have already been accepted, except where correction or other action is permitted or required by applicable law.
Pricing and Payment
All prices displayed on our website are shown in the applicable currency and may be updated from time to time.
Inessera offers free standard shipping to the destinations available at checkout. Any applicable taxes, customs duties, or import charges, where required, will be presented or handled as required by applicable law and the checkout process. No standard shipping fee is intended to be charged for an available shipping destination.
Orders are processed after successful payment authorization.
If payment cannot be successfully authorized or completed, Inessera may delay processing or cancel the order.
Payment-related information is submitted and processed through the payment services made available at checkout. The information handled may depend on the payment method selected and the relevant payment service provider. Customers should not send complete payment card numbers, CVV codes, or sensitive payment authentication information to Inessera by email or through customer support messages.
Order Acceptance and Contract Formation
Submitting an order through our website is your request to purchase the selected products from Inessera. After you submit an order, we will send order-related communications to the contact details provided at checkout. An automated message confirming receipt of your order is an acknowledgment that we received your request; by itself, it does not necessarily confirm acceptance or that the order can be fulfilled.
We review orders subject to payment authorization, product availability, and applicable law. We will communicate if an order is accepted or cannot be fulfilled. The precise point at which a purchase contract is formed depends on the checkout process and the order communications applicable to the transaction, together with mandatory applicable law. The specific Shopify checkout and email sequence has not been independently documented in the materials supplied for this revision, so these Terms do not designate an unverified email or dispatch event as the contract-formation point. Nothing in this section affects your mandatory consumer rights.
Inessera reserves the right to refuse, cancel, or limit orders where permitted by applicable law, including situations involving:
- Suspected fraudulent or unauthorized transactions
- Incorrect pricing or product information
- Product availability limitations
- Technical errors affecting the ordering process
- Violation of these Terms or applicable law
If an order is cancelled after payment has been received, any refund due will be issued in accordance with applicable law and the Return & Refund Policy, normally to the original payment method where available.
Promotions and Discounts
Promotional offers, discount codes, and special campaigns may be subject to additional terms and conditions.
Inessera reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law. Any terms applicable to an offer will be made available with that offer.
Shipping and Delivery
Shipping methods, order cut-off time, handling time, delivery estimates, shipping costs, tracking information, and related matters are described in our Shipping Policy.
Delivery times are estimates and may vary depending on destination, carrier operations, holidays, weather conditions, customs procedures where applicable, and circumstances beyond Inessera's reasonable control.
Returns, Refunds, and Consumer Rights
Returns, refunds, cancellation rights, and applicable consumer protections are governed by our Return & Refund Policy and applicable laws.
Nothing in these Terms limits or excludes mandatory consumer rights available under applicable legislation, including European consumer protection requirements.
Warranty and Legal Guarantees
Nothing in these Terms affects your statutory rights regarding defective products, legal guarantees, or consumer protection requirements applicable under the law.
Intellectual Property
Text, images, logos, graphics, designs, product photographs, and other materials displayed on https://www.inessera.net/ may be protected by copyright, trademark, and other intellectual property laws. Rights in these materials belong to their respective owners. Nothing on this website grants you a license to use materials owned by Inessera or third parties.
You may not copy, reproduce, modify, distribute, publish, or use website content for commercial purposes without authorization from the relevant rights holder, except where permitted by applicable law.
User Conduct
When using our website, you agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems or services
- Interfere with website security or operation
- Submit false, misleading, or fraudulent information
- Violate applicable laws or regulations
Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, analytics providers, and other service partners necessary to operate the store.
These third-party services may operate under their own terms and privacy policies. Their handling of personal information is described further in our Privacy Policy.
Nothing in these Terms excludes responsibility or liability that cannot be excluded under applicable law.
Force Majeure
Inessera is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation interruptions, technical failures, labor disputes, customs delays, or government actions, to the extent permitted by applicable law.
We will make reasonable efforts to minimize the impact of such events.
Limitation of Liability
To the maximum extent permitted by applicable law, Inessera shall not be responsible for indirect damages arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from mandatory consumer protection rights, statutory guarantees, or other non-excludable legal obligations.
Governing Law
These Terms of Service are governed by the laws of Germany, without prejudice to mandatory consumer protection provisions that apply in your country of residence.
Mandatory consumer protection laws applicable in your country of residence remain unaffected.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised effective date. Changes do not retroactively remove rights already accrued under applicable law.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and effective to the extent permitted by applicable law.
Contact Us
For questions regarding these Terms of Service, please contact us:
Inessera
Email
hello@inessera.net
Phone
+49 89-7879-6607
Business Address
WESTENDSTR. 170, MÜNCHEN, 80686, Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Europe/Berlin
Saturday – Sunday: Closed
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